$1,600.00 USD

STUDENT ENROLLMENT AGREEMENT

TUITION PAYMENT

All students must make the first tuition payment and register for a class by or on the registration period's last day. Students will not be allowed to enter or continue attending class until they have paid 100% of tuition before the end of the registration period.

Cancellation Period Before Student Starts Class

Students may cancel the Enrollment Agreement before the first day of class to receive a full refund of all monies paid for tuition, as long as the student has not actually attended classes. The school will require a $100.00 processing fee in connection with the student’s enrollment. Students have three business days, excluding weekends and holidays, during which a student applicant may cancel his enrollment without financial obligation other than the nonrefundable fee described of $100.00. Following the 3 business days student (one who has applied for admission to a school) may cancel, by written notice, his enrollment at any time before the first class day of the session for which the application was made. When cancellation is requested under these circumstances, the school will refund all students' tuition, less a $100 processing fee. A student applicant will be considered a student as of the first day of classes.

Refund Policy

  1. The entire amount except the student's application fee will be fully refunded if the student chooses not to enroll before the first day of instruction.
  2. If a student decides to withdraw, refunds will be made according to the following schedule: a. Refunds will be determined based on the last attendance date.

The proportion of Total Course Taught by Withdraw date

Tuition Refund

0% of Class Attended

100% Refund minus $100 for processing

First quartile 25%

75%% of course cost

Second quartile After 25% through 50%

50% of course cost

Third Quartile After 50% but less than 75%

25% of Course Cost

After the third Quartile, 75%

No Refund

  1. If the school closes, cancels, or discontinues a course or program, the full amount of tuition and fees will be refunded to all enrolled students.
  2. If a student fails to return to the program by the end of an approved temporary (180 Days in any 12-month period) leave of absence and does not resume attendance at the institution on or before the end of an approved leave of absence, Three T Institute will treat the student as a withdrawal. The date that the leave of absence was approved should be considered the last date of attendance for refund purposes.
  3. All refunds due will be paid within 30 days of the student’s last day of attendance and written notice received by the administration office.

Purchased books are students’ property and are not refundable unless they are returned before classes begin.

Three T Institute Inc.

22611 Markey CT, Suite 114C

Dulles, VA 20166

TRANSFER FOR CREDITS

Transfer for the course and program credits earned is at the discretion of the receiving school.

Established Grievance and Complaints Process

Three T Institute instructors and staff attempt to create a positive learning environment where students feel safe to discuss issues related to their instructor or course. Our grievance procedure addresses any school-related problem, concern, or complaint. Students may express concerns to any school administrator without being subject to unfair action because of initiating a complaint proceeding. All documents collected in the grievance procedure shall be handled with confidentiality by those responsible for or access to them.

 Step 1:

A student who wants to initiate a grievance can contact the student administrative office by email at  [email protected] with the subject line “Grievance” Once the email has been submitted, the formal process begins.

 A confirmation email will be sent to the student confirming the receipt of the grievance email.

 Step 2:

The student administrative office will process the grievance and reach out to the student if additional information is needed.

Step 3:

Within 3 business days, a meeting request will be sent out to discuss the issue and facilitate a discussion with the student and parties involved to resolve the issue.

Step 4:

The school will discuss the issue internally and respond to the student within 5 business days of the next step or case closure.

If the student feels that their concerns have not been resolved, they can address these concerns in writing to State Council of Higher Education for Virginia (SCHEV)

 Website: www.schev.edu

Address: James Monroe Building, 9th Floor, 101 N. 14th Street, Richmond, VA 23219

Phone Number: (804) 225-2600

SCHEV COMPLIANCE

Three T Institute is a school certified to operate by the State Council of Higher Education for Virginia (SCHEV) located in Richmond, VA, and can be contacted at (804) 371-2285

STUDENT ACKNOWLEDGEMENT

I have read and understood the enrollment agreement. I understand that this agreement is legal and binding. By signing below, I certify that I have been provided access to the school’s electronic or print catalog, bulletin, or brochure. My signature below certifies that I have read, understood, and agreed with my rights and responsibilities. I certify that I understand the cancellation and refund policies, and I understand and agree to these policies.

 

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ITILv4 Certification Training

Program Information

The course is designed as an introduction to ITIL 4 and enables you to understand a new way to look at IT service management through a service value system (SVS).

What’s the difference between ITIL v3 and ITIL 4? In a nutshell, ITIL v3 describes service management around 26 processes and functions that are part of a continuous process of five life cycles: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement. The entire v3 body of ITIL knowledge is still very worthwhile and relevant!

ITIL 4 takes you through a more evolved view of a service value system (SVS), which provides a holistic end-to-end picture of what it really means to contribute to business value, and integrates concepts from models such as Lean IT, Agile, and DevOps. It also aims to help businesses navigate the new technological era of digital services.

Skills to be Obtained

A high-level overview of ITIL v3’s five-step life cycle model and how the current 26 processes and functions map to the new ITIL 4 model SVS model

  • Describe the seven guiding principles of ITIL 4
  • Understand the ITIL 4’s new service value chain
  • Understand the four dimensions of service management
  • Learn the key concepts from Lean IT, Agile, DevOps, and Organizational Change Management, and why these are important to deliver business value.

EXAM & CERTIFICATION

This course prepares participants for the examination leading to the Foundation Certificate in IT service management. The exam is 60 minutes in duration, includes 40 multiple-choice questions, and is administered online by an independent examination body. Participants are provided with an exam voucher to schedule the exam at their convenience on any date after completion of the course.

A passing mark of 65% is required to receive your certificate. An exam review is included in the course to help prepare attendees for the final exam.

After completion of this course, you may apply for self-directed learning PDUs through PMI. A certificate of attendance is available upon request.

Course Length

5 Weeks of structured learning with accountability to help you pass the ITILv4 exam on the first try.

Class Modality:

Self-paced e-learning course

Course Materials

  • Axelos PDF book for ITILv4
  • Practice Exam Portals with over 200 practice questions
  • Access to the private Student community